In short — the plain-language version
- Korep subscriptions can be cancelled anytime. You keep access until the end of the paid period; we don't delete your data when a plan ends.
- Paid plans are billed per period (monthly or yearly) — you choose to renew; there is no forced auto-debit.
- We refund duplicate charges, failed-but-charged payments and billing errors — report them within 7 days.
- Approved refunds reach your original payment method in 5–7 business days.
1.Subscriptions & cancellation
Korep offers optional paid plans — Premium for gym-goers and Trainer Pro for trainers — billed per period (monthly or yearly) and paid securely through our payment provider. This policy covers those subscription payments.
- You may cancel any Korep subscription at any time from the subscription screen in the app. No calls, no forms, no retention hoops.
- Cancellation stops future billing. You keep paid features until the end of the period you've already paid for; no pro-rata refund is issued for the unused remainder of a billing period.
- Plans are billed per period — monthly or yearly — and do not auto-renew by mandate; renewing is your choice.
- When a subscription ends, paid features lock — but none of your data is deleted. Clients keep every session; trainers keep their roster and history visible on the free tier's terms.
2.When we refund subscription payments
We issue refunds for:
- Duplicate charges — you were billed more than once for the same period.
- Failed-but-charged payments — money left your account but the subscription never activated, and the gateway confirms the capture.
- Billing errors — you were charged an amount different from the price shown in the app.
- Statutory rights — anything Indian consumer-protection law entitles you to.
We generally do not refund: partial unused periods after cancellation, charges older than 90 days, or subscriptions terminated for violations of our Terms & Conditions.
3.How to request a refund
- Email support@korep.fit from the Google account email registered on Korep, with the payment date and amount and a short description of the issue. Please report duplicate or failed charges within 7 days of the transaction.
- Writing from your registered Google email lets us confirm the request is genuinely yours before processing.
4.Timelines
| Step | Time |
|---|---|
| Acknowledgement of your request | Within 48 hours |
| Decision (approve / clarify / decline with reason) | Within 5 business days |
| Approved refund credited to the original payment method | 5–7 business days after approval (bank timelines may vary) |
5.Contact
Refunds and billing: support@korep.fit · Unresolved grievances: privacy@korep.in · Korep, Maharashtra, India. This policy should be read together with our Terms & Conditions and Privacy Policy.