Refund & Cancellation Policy

1.Two kinds of payments

Money on koRep moves in two very different ways, and the rules differ:

• Client → trainer payments — coaching fees paid directly from a client to a trainer over UPI. koRep records these but never holds the money.
• koRep subscriptions — amounts paid to koRep for paid tiers such as Trainer Pro or client analytics upgrades.

2.Payments to trainers (UPI pass-through)

• When you pay a trainer through the app, the money moves directly from your UPI app to the trainer's UPI handle. koRep is not a party to the transaction, does not collect or hold the funds, and charges no commission on it.
• Because we never receive this money, we cannot reverse or refund it ourselves. Refunds for coaching fees — for example, if you stop training mid-month — are governed by whatever you and your trainer agreed, and Indian consumer law.
• What we can do: provide both parties the dated, two-step-confirmed payment record from the app, which is usually enough to settle honest disagreements. Write to support@korep.fit with the payment date and amount.
• If a payment was made in error (wrong amount, wrong person), contact your bank or UPI app immediately — UPI-level disputes are handled by the banking system — and inform the trainer through the app.
• Trainers who repeatedly refuse to honour their own stated refund commitments may be suspended from the platform.

3.koRep subscriptions — cancellation

• You may cancel any koRep subscription at any time from the subscription screen in the app. No calls, no forms, no retention hoops.
• Cancellation stops future billing. You keep paid features until the end of the period you've already paid for; no pro-rata refund is issued for the unused remainder of a billing period.
• If a renewal payment fails or lapses, your account enters a short grace period with features intact before the subscription expires.
• When a subscription ends, paid features lock — but none of your data is deleted. Clients keep every session; trainers keep their roster and history visible on the free tier's terms.
• If you cancel an auto-debit mandate (e.g., UPI Autopay), the mandate is revoked with the payment provider and no further charges occur.

4.When we refund subscription payments

We issue refunds for:

• Duplicate charges — you were billed more than once for the same period.
• Failed-but-charged payments — money left your account but the subscription never activated, and the gateway confirms the capture.
• Billing errors — you were charged an amount different from the price shown in the app.
• Statutory rights — anything Indian consumer-protection law entitles you to.

We generally do not refund: partial unused periods after cancellation, charges older than 90 days, or subscriptions terminated for violations of our Terms & Conditions.

5.How to request a refund

• Email support@korep.fit from any address, including your registered phone number, the payment date and amount, and a short description of the issue. Please report duplicate or failed charges within 7 days of the transaction.
• We may verify the request against your registered number before processing.

6.Timelines

7.Contact

Refunds, billing and grievances: support@korep.fit. This policy should be read together with our Terms & Conditions and Privacy Policy.