Terms & Conditions

1.Who we are

koRep ("koRep", "we", "us", "our") operates a hyper-local fitness marketplace available through our mobile application (the "App") and the website korep.in (together, the "Service"). The Service connects gym-goers ("Clients") with independent personal trainers ("Trainers") at neighbourhood gyms, and provides tools for workout planning, session logging, progress tracking, reviews and payment records. We are based in India.

2.Acceptance of these terms

By creating an account, or by accessing or using any part of the Service, you agree to be bound by these Terms & Conditions (the "Terms"), our Privacy Policy and our Refund & Cancellation Policy, which are incorporated by reference. If you do not agree, do not use the Service.

3.Eligibility

• You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872.
• You must have an active Indian mobile number capable of receiving SMS.
• Trainers must additionally hold any qualifications, certifications or permissions required to provide personal training services at the gym where they operate.

4.Accounts & sign-in

• Accounts are created and accessed using your mobile number. You are responsible for keeping your phone and SIM secure; anyone with access to your number may be able to access your account.
• You must provide accurate information (name, and for Trainers: bio, experience, certifications, pricing) and keep it up to date. Impersonation, fake credentials or misleading profiles are grounds for immediate termination.
• One person, one account. Your account is personal and non-transferable.
• A Trainer may create an offline client record for a person they coach who is not yet on the App. When that person later signs up with the same phone number, the record — including its training history — is claimed by and belongs to them (see Section 7).

5.Roles on the platform

Clients

Clients may use the Service in coached mode (connected to one or more Trainers) or, where enabled, solo mode (self-directed training). Solo-mode Clients are never listed, discoverable or browsable by Trainers.

Trainers

Trainers are independent professionals. They are not employees, agents, partners or representatives of koRep, and we do not supervise, direct or control their services. We do not guarantee any volume of clients, income or outcomes. The "Verified" badge indicates only that a Trainer has met our in-app activity thresholds (coaching at least 3 clients through at least 3 logged sessions each); it is not an endorsement, qualification check beyond submitted documents, or guarantee of quality.

6.Trainer–client relationships

• A coaching relationship ("Link") begins when a Client sends a request and a Trainer accepts it. Clients may request or work with multiple Trainers; Trainers may decline any request. Requests to a Trainer at capacity join a waitlist.
• While a Link is active or paused, the Trainer can view that Client's sessions, plans and progress, and can log sessions on the Client's behalf.
• Either party may end a Link at any time in the App. When a Link ends, the Trainer's access to the Client's data ends immediately. The Client permanently retains all sessions, plans and records created during the relationship.
• Any coaching agreement (fees, schedule, scope) is between the Client and the Trainer. koRep is not a party to it.

7.Your content & workout data

• All workout data belongs to the Client it describes — including sessions logged by a Trainer on the Client's behalf. This is the core rule of the platform.
• You retain ownership of the content you submit (profile photos, notes, reviews, certifications). You grant koRep a non-exclusive, royalty-free licence to host, store, display and process this content solely to operate and improve the Service.
• We may use aggregated, anonymised data (never identifying you) to improve the Service — for example, tuning progression suggestions.
• You are responsible for the accuracy of the data you log. Progress calculations (such as estimated one-rep max) are computed from your logged sets.

8.Health & safety disclaimer

• Consult a qualified physician before beginning any exercise program, especially if you have a medical condition, are pregnant, or have been inactive.
• Plans, weights, and progression suggestions (including automatic "+2.5%" suggestions) are computational aids based on your logged history — they are not professional advice, and you use them at your own judgment and risk.
• Stop exercising immediately and seek medical help if you feel pain, dizziness or discomfort.
• koRep is not responsible for injuries, health outcomes, or the safety conditions of any gym or training session.

9.Reviews

• Only Clients with a genuine Link and at least 3 logged sessions across 2 or more calendar weeks with a Trainer may review that Trainer. One review per Link; you may edit your review, and edits are recorded.
• Reviews are displayed anonymously. Do not include information that identifies you or others.
• Reviews must be honest and based on your own experience. Fake, incentivised, retaliatory or defamatory reviews are prohibited.
• Any user may flag a review; a review flagged by 3 different users is automatically hidden pending review. Trainers may post one public response per review but cannot edit or delete reviews.
• We may remove reviews that violate these Terms or applicable law.

10.Payments between Clients and Trainers

• Client-to-Trainer payments are made directly from the Client to the Trainer over UPI, using the UPI handle the Trainer has configured. The money moves through your UPI app and the banking system — koRep does not collect, hold, or transfer these funds and charges no commission on such pass-through payments.
• The App records a payment intent and a two-step confirmation (payer marks paid; payee confirms receipt). This record is evidence of what both parties confirmed, not a guarantee that funds moved.
• Pricing, refunds and disputes for coaching services are between Client and Trainer (see the Refund & Cancellation Policy). We may assist with records but are not obliged to mediate.
• Trainers are solely responsible for their own tax, GST and regulatory obligations on amounts they receive.
• If platform-collected payment options (e.g., via a payment gateway) are introduced, additional terms will be presented in the App before you use them.

11.Subscriptions & paid features

• Some features (for example, the Trainer Pro toolkit or advanced analytics) require a paid subscription. Current pricing, billing period and included features are always shown in the App before you subscribe.
• Feature access is determined server-side by your active subscription. If a subscription lapses, paid features lock after any applicable grace period — your data is never deleted because a subscription ends.
• Cancellation and refund rules are in the Refund & Cancellation Policy.
• We may change subscription pricing or included features prospectively, with notice in the App before your next billing cycle.

12.Acceptable use

You agree not to:

• use the Service for any unlawful purpose, or to harass, threaten, stalk or harm any person;
• create fake accounts, fake sessions, fake reviews, or manipulate ratings, streaks or verification thresholds;
• attempt to access other users' data, probe or bypass our security or access controls, or interfere with the operation of the Service;
• scrape, harvest or bulk-export platform content or other users' information;
• use another user's contact details obtained through the Service for purposes outside the coaching relationship;
• reverse-engineer, copy or resell the Service or any part of it.

13.Intellectual property

The Service — including its software, design system, text, graphics and branding — is owned by koRep or its licensors and protected by applicable intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for personal (Clients) or professional coaching (Trainers) purposes in accordance with these Terms. "koRep" and associated marks may not be used without our written permission.

14.Third-party services

• Payments you initiate are executed by your UPI app and the UPI network, under their own terms.
• The Service is hosted on third-party cloud infrastructure and may display advertising served by third parties; these providers are listed in our Privacy Policy.
• Gym information (hours, pricing, amenities, photos) is provided by gyms or compiled from public sources; verify critical details with the gym directly. Map and call links open third-party apps.
• We are not responsible for third-party services, their availability or their content.

15.Suspension & termination

• You may stop using the Service at any time and may delete your account as described in Delete your account.
• We may suspend or terminate accounts that violate these Terms, applicable law, or the integrity of the platform (including review fraud and fake-session farming), with or without notice depending on severity.
• Sections that by their nature should survive termination (data ownership, disclaimers, liability, indemnity, governing law) survive.

16.Disclaimers & limitation of liability

• The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free or secure, or that data will never be lost — keep independent records of anything critical.
• To the maximum extent permitted by law, koRep's aggregate liability for all claims arising out of or relating to the Service shall not exceed the greater of (a) the amounts you paid koRep in the 12 months preceding the claim, and (b) ₹1,000.
• We are not liable for indirect, incidental, special or consequential damages; for the acts or omissions of Trainers, Clients or gyms; for training outcomes or injuries; or for disputes about payments made directly between users.
• Nothing in these Terms limits liability that cannot be limited under applicable law.

17.Indemnity

You agree to indemnify and hold harmless koRep, its officers, employees and agents from claims, damages and expenses (including reasonable legal fees) arising out of your breach of these Terms, your content, your violation of law, or — for Trainers — the services you provide to Clients.

18.Governing law & disputes

These Terms are governed by the laws of India. Subject to any mandatory arbitration or consumer-protection provisions of applicable law, the competent courts in India shall have jurisdiction over disputes arising from these Terms or the Service. We encourage you to contact us first — most issues are resolved directly.

19.Changes to these terms

We may update these Terms as the Service evolves. Material changes will be announced in the App or by notification at least 7 days before they take effect, and the "Last updated" date above will change. Continuing to use the Service after changes take effect constitutes acceptance.

20.Contact

Questions or grievances about these Terms: support@korep.fit (see the grievance-redressal section of our Privacy Policy).